Crisis/Recovery Resources

This is a living list of resources available to City of Austin Public Safety personnel. For suggestions about unlisted resources, please complete an Employee Resource Suggestions.

Austin Oaks

To provide unique and specific treatment approaches to allow for a more stable future for the individuals we serve. From our inpatient care to our outpatient services, our continuum of care provides the mental health treatment necessary to move our population towards a more independent and normalized future. Whether it is a child, adolescent, or adult, it is our goal that they leave Austin Oaks with the tools to succeed.

Insurance: Approved provider for most major insurance companies & Managed Care Plans

Programs Offered:

  • Adult Inpatient
  • Children Inpatient (4-17)
  • Evening Dual Diagnosis Intensive Outpatient
  • Substance Use Disorders Inpatient Rehab
  • LGBTQ+ Program
  • Women’s Inpatient
  • Inpatient Medical Detox
  • Expressive Therapy
  • Adolescent Residential (4-17y/o)
  • Adolescent Inpatient (4-17y/o)
  • Adolescent Partial Hospitalization (12-17y/o)
  • Child Partial Hospitalization (8-11y/o)
  • Adult Outpatient
  • Partial Hospitalization
  • PTSD & Co-Occurring Disorders
  • Other(s):

Additional Information:

  • Child/Adolescent Inpatient - The University of Texas Charter School offers core curriculum so that children can stay on track academically while in therapy.
  • Expressive Therapy options - Art, Music, Recreation (games, sports, crafts, & skill enhancement activities)


Cedar Crest Hospital

Facility that provides mental health and substance abuse treatment for children, adolescents, adults, senior adults, and military servicemen and women.  Treating substance abuse and mental health issues with tailored inpatient, residential and outpatient programs.

Help Line: (877) 684-9667

Crisis Text Line

A service that allows people in crisis to speak with a trained crisis counselor by texting “Start” or “Help” to 741-741.

Find an Employee Assistance Program provider

Administered by Deer Oaks

  • Username:
  • Password:

IAFF Center of Excellence

Exclusively for IAFF members.  It’s okay to ask for help.

Treatment for successful recovery from substance abuse, PTSD and other co-occurring behavioral health issues.

Help Line: (352) 771-2700

La Hacienda Treatment Center

Facility that provides treatment for alcohol and chemically dependent individuals and their families.  Recovery is an ongoing process and a strong foundation is built in treatment through working the Twelve Steps; Successful recovery for a chemically dependent patient requires total abstinence from all mood/mind altering chemicals unless competently prescribed; A spiritual experience is the ultimate goal of the treatment/recovery process; Engaging in a spiritual program of action while in treatment and after treatment is the best way to maintain recover.


National Suicide Prevention Lifeline

The national (USA) suicide hotline. Not first responder specific, but they can and will talk to anyone who needs help. We’ve been told by one of their founders they have a large number of first responders and veterans who volunteer.

Help Line: (800) 273-8255


Resources to help yourself, a coworker, family member or friend.


Right Step - Austin

Treatment center that offers specialized alcohol and drug rehabilitation and outpatient addiction treatment. Comprehensive Drug & Alcohol Rehab; Over 15 Locations in Texas.  Renowned Addiction Specialists.


Rosecrance Florian Program

This program is for uniformed service personnel and offers the best opportunity for lasting recovery by incorporating occupational factors into the treatment process. Daniel DeGryse, an active-duty Battalion Chief/EMT with more than 27 years of experience at the Chicago Fire Department and 30 years of experience in the field of addiction and mental health, directs the Rosecrance Florian Program.

Help Line: (888) 928-5278