Crisis/Recovery Resources

This is a living list of resources available to City of Austin Public Safety personnel. For suggestions about unlisted resources, please complete an Employee Resource Suggestions.

Safe Call Now

A 24/7 help line staffed by first responders for first responders and their family members. They can assist with treatment options for responders who are suffering from mental health, substance abuse and other personal issues.

Help Line: (206) 459-3020

Share The Load (Fire/EMS Helpline)

A program run by the National Volunteer Fire Council. They have a help line, text based help service, and have also collected a list of many good resources for people looking for help and support.

Help Line: (888) 731-3473

Starlight Recovery Center

Facility that provides substance abuse and addiction treatment.  Assisting men and women reclaim their lives from addiction to alcohol and other drugs and find life-long recovery. Experienced professionals will help you understand the disease of addiction, and address the underlying causes of abuse to promote real, long-term recovery.


This list includes thousands of local call numbers for every state in the US. Calling a local number can help put you in contact with nearby resources like counselors or psychiatrists faster than calling a national line.


Texas Neuro Rehab Center

Residential treatment center that includes behavioral health and substance abuse treatment for children (8+ years old) and adults. Services include medical detox, short term evaluation, partial hospitalization, and intensive outpatient treatment. 

United Healthcare

  • Find providers/counselors in Austin who accept UHC
  • Eligibility and benefits
  • Substance abuse treatment helpline available to City of Austin employees and family
  • Access Code: City of Austin


Help Line: (855) 780-5955

Veterans Crisis Line

A crisis line specifically for veterans of the US armed forces.

Help Line: (800) 273-8255

Warrior's Heart

Specializes in a range of treatment options for first responders and military veterans. Programs include a dual diagnosis 28 day inpatient program, plus outpatient and sober living programs.