Crisis/Recovery Resources

This is a living list of resources available to City of Austin Public Safety personnel. For suggestions about unlisted resources, please complete an Employee Resource Suggestions.

Crisis Text Line

A service that allows people in crisis to speak with a trained crisis counselor by texting “Start” or “Help” to 741-741.

National Suicide Prevention Lifeline

The national (USA) suicide hotline. Not first responder specific, but they can and will talk to anyone who needs help. We’ve been told by one of their founders they have a large number of first responders and veterans who volunteer.

Help Line: (800) 273-8255

Safe Call Now

A 24/7 help line staffed by first responders for first responders and their family members. They can assist with treatment options for responders who are suffering from mental health, substance abuse and other personal issues.

Website: safecallnow.org
Help Line: (206) 459-3020

Share The Load (Fire/EMS Helpline)

A program run by the National Volunteer Fire Council. They have a help line, text based help service, and have also collected a list of many good resources for people looking for help and support.

Help Line: (888) 731-3473

Veterans Crisis Line

A crisis line specifically for veterans of the US armed forces.

Help Line: (800) 273-8255