Workers' Compensation

The Workers’ Compensation team provides information and assitance to employees injured in the course of employment. We provide the tools needed to navigate and manage the complex workers' compensation system.

Our Team includes a registered nurse and two very knowledgeable administrators. Customer service is our priority - we are now available seven days a week to accommodate your firefighter schedule.  Please contact the Workers’ Compensation team if you have any questions about an injury on the job.

Please read our Frequently Asked Questions for more information.

FROI Procedure

  1. Please notify your Supervisor to complete the First Report of Injury (FROI).
  2. Once you have submitted your FROI, an email containing a link to the IOJ Employee Resource Packet will be automatically sent to your email address. The packet contains all the medical forms and information you will need to get medical care for your injury, as well as information to navigate the Workers’ Compensation process. You can also download the IOJ Employee Resource Packet
  3. Don't forget to fill out a "Casualty Report" in RMS NFIRS.
  4. Print and bring a copy of the Work Status Forms in the IOJ Employee Resource Packet, every time you see your Medical Provider. In order to be considered for a Chief’s Aide position, the Chief’s Aide Qualification Checklist must be completed and signed by your Medical Provider.
  5. Send completed medical forms immediately following your medical visit, to the WC Office via:
  6. Keep your Chain of Command updated on your Work Status.
  7. Quick-access to the Work Status form (Download DWC 73).
  8. If you have any questions, please contact your Workers’ Compensation Office team.

York Risk Services


Sue Boukercha
Phone: (512) 427-2370

Barbara Sachse
Phone: (512) 427-2417

Medical Billing Address

York Risk Services, Inc.
PO Box 559006
Austin, TX 78755-9906


Treatment Pre-Authorization Request
(800) 580-2273
(800) 580-3123

Prescription Pre-Authorization Request
Cypress Care (800) 419-7191


AFD Workers Compensation

Jenni Garcia

Work Comp Assistant

Jenni Garcia
Phone: (512) 974-2511
517 S Pleasant Valley

Rocio Hernandez

Work Comp Specialist

Rocio Hernandez
Phone: (512) 974-1310
517 S Pleasant Valley